Billing, subscriptions, and getting access

Self-serve checkout is not live (Compliance Readiness Pilot)

What happened

You looked for a way to subscribe, enter a card, or go to checkout and could not find one. That is expected. AgentProof is currently available through the Compliance Readiness Pilot. Pilot and team access are arranged directly with AgentProof; where a checkout button is available on the Pricing page you can also pay by card there. If you do not see a checkout button, access is arranged directly - no automatic in-app payment is taken, and payment and invoicing are arranged with us.

Why it matters

It means you are not missing a hidden payment step and nothing is overdue. Access today is arranged with us directly rather than through an automated checkout, so you will not be charged unexpectedly and there is no card to keep on file.

What to do next

1. Review the published options below and request access for the one that fits.
2. Compliance Readiness Pilot, €1,500 fixed pilot: up to 5 AI agents, structured onboarding, a compliance-readiness record, an evidence, controls, and gaps summary, and a pilot review call. Use Request a compliance readiness pilot.
3. Team plan, €199/month: a private workspace, saved assessments, reports, and reassessment support. Access is arranged with us directly via Request access.
4. Enterprise / private deployment, custom pricing: for larger teams, multiple workspaces, private deployment, custom governance, or private intelligence packs. Use Talk to us / Request access.
5. Public pricing is shown on the Pricing page; if you do not see a checkout button there, all pricing actions route to the request-access flow.

What information to include

1. How many agents you want to assess.
2. Your timeline.
3. Which plan you are interested in (Compliance Readiness Pilot, Team, or Enterprise).
4. Any procurement or invoicing requirement.

When to contact support

To request pilot or Team access or ask about Enterprise options, contact [email protected] for a general access enquiry. For billing, invoicing, or payment questions, contact [email protected]. Tell us how many agents you want to assess and your timeline.

How do I check my subscription or whether it is active?

What happened

You looked for a billing page or subscription status and either could not find one or saw a message that billing or a payment provider is not connected.

Why it matters

AgentProof does not process pilot payments inside the product. Payment and invoicing are arranged directly, so no in-app subscription or card record is shown.

What to do next

1. Treat your access as active for the scope we agreed when you were set up; there is nothing to renew during the pilot.
2. If you are unsure what your current access covers (for example, how many agents or which workspace), ask us and we will confirm it.
3. Do not look for a 'manage subscription' or 'billing portal' link yet; one does not exist during the pilot, and this is where you will be able to check it once billing is connected.

What information to include

1. Your account email and workspace name.
2. What you believe your access should cover (how many agents, which workspace).
3. Whether you need written confirmation of your pilot access.
4. The plan you were set up under, if you know it.

When to contact support

Email [email protected] if you need written confirmation of what your pilot access includes, or if you believe you should have access and do not.

How do I update payment details?

What happened

You tried to add or change a card, or update payment details, and there was nowhere to do it.

Why it matters

AgentProof does not process pilot payments inside the product. Payment and invoicing are arranged directly, so no in-app subscription or card record is shown.

What to do next

1. No action is needed now; you do not have a card on file to update.
2. If you are moving from the pilot toward a paid Team plan, tell us and we will arrange access directly. Pilot and team access are arranged directly with AgentProof.
3. Keep any purchase-order or finance questions for the access conversation, where we can give you the correct figures (Compliance Readiness Pilot €1,500 fixed, Team plan €199/month, Enterprise custom).
4. On refunds: a business customer may cancel an initial Readiness Pilot or other directly arranged engagement within 14 calendar days after payment and receive a full refund, provided substantial onboarding, assessment or custom work has not started. See the Refund Policy for the full rules, including subscriptions and consumer rights.

What information to include

1. Your account email and workspace name.
2. Whether you are arranging a Team or Enterprise plan, or asking about invoicing.
3. Any purchase-order, procurement, or invoicing requirement.
4. The figures you need confirmed (Compliance Readiness Pilot €1,500, Team €199/month, Enterprise custom).

When to contact support

Email [email protected] to arrange paid access, to discuss invoicing for a Team or Enterprise plan, or with any finance or procurement question. Pricing shown in-product is current information and not legal advice.