AgentProof · Help
Help centre
Customer-safe guidance written in plain English. Everything is set up inside the product — no technical configuration required.
- Getting started →
Sign in, create your first environment via the setup wizard, add an agent, run an assessment, generate a report.
- Sign-in and magic links →
How magic-link sign-in works, what to do when the link does not arrive or has expired, sign-in loops, wrong email, and the password alternative.
- Microsoft connection →
Connect your Microsoft tenant, what each connection state means, admin consent and permissions, reconnecting, wrong tenant, and the could-not-load-connection state.
- No environments found →
Why no Power Platform environments appear after connecting Microsoft - account, tenant, role, admin consent, network, or live discovery being enabled - and the manual fallback.
- No agents found →
Why an environment shows no Copilot Studio agents - wrong environment, visibility, role scope, or live discovery being enabled - and how to add an agent manually.
- Assessments and reports →
Running an assessment and reading the report: the four bands (Ready with controls / Needs review / Not ready / Insufficient evidence), immutable history, and re-scoring.
- Billing and subscriptions →
How access works during the pilot - Pilot and team access are arranged directly with AgentProof - plus the Compliance Readiness Pilot, Team, and Enterprise tiers and how to request access.
- Data, privacy and security →
Where your data lives (the EU), what AgentProof stores, and how to export, delete, or review the retention of your data. Links to Security, Privacy, and the account data controls.
- Troubleshooting →
What to do when a connector is not connected, an invitation has expired, a sign-in email is missing, a report appears to be missing, or a page is temporarily unavailable.
- FAQ →
Common questions answered in plain English. What is a capability zone? What is an improvement action? How do I export or delete my data?
- Contact support →
When self-service has not resolved it, reach a person at [email protected]. What is safe to share, what to never send, and how to request access.
Need a person?
When self-service has not resolved your issue, contact our support team. Helpful, safe details to include: the email address you used, roughly when the issue happened, and a screenshot of the on-screen message. Never send a sign-in link, token, or password.