Troubleshooting

A connector says 'not connected yet'

Open the environment setup wizard. Pick the connector that matches where your agents live. AgentProof handles the connection inside the product UI, with no file editing. If you get stuck, contact [email protected].

My sign-in (magic link) email has not arrived

AgentProof signs you in with a one-time link sent from [email protected]. Check Junk, Spam, Quarantine, and any Outlook Other / Focused Inbox tab, confirm the email address has no typo, and request a fresh link (use the newest one). See the Sign-in and magic links article for the full checklist.

An invitation says 'expired'

Invitations last 24 hours. Ask your workspace owner or admin to issue a new one from the customer admin centre. If you do not know who your workspace owner or admin is, contact [email protected].

A report appears to be missing

Reports are tied to an environment and are immutable; a re-score creates a NEW report and leaves the old one in history. Use the workspace-wide reports list or open the environment reports surface, and make sure you are signed in to the correct workspace.

Microsoft connected but no environments or agents appear

A successful Microsoft sign-in and a populated environment list are two different things; live discovery is still being enabled. Confirm the correct work account and tenant, check whether admin consent or an environment role is needed, and add an agent manually to keep moving. See the No environments found and No agents found articles.

Microsoft says admin consent or a permission is needed

The read-only environment-metadata permission needs your tenant administrator one-time consent, or your account needs a Power Platform / environment role. Use Copy admin troubleshooting text to send your admin the exact request, then Retry discovery. If consent is granted and it still fails, contact [email protected].

A page is stuck, errored, or shows 'temporarily unavailable'

These are transient conditions. Refresh the page and try again - answers you saved in an assessment are retained; repeat any action that did not finish saving, or sign out and back in. Your data is stored in the EU.

The app reports it is not fully configured yet

Your platform administrator needs to finish configuring the deployment before the app is fully ready. If you are a customer and you see this, contact [email protected] so we can help.

An improvement action status will not update

Confirm the action is correct and your role can raise improvements (reviewer, admin, or owner). Viewer is read-only by design. If your role looks right and it still will not update, contact [email protected].